As the leader of an in-house team, I find myself repeatedly facing the painter’s dilemma of: “When do I stop painting? When is the painting done?” Because of their nature, no Web site is ever really done. Projects are finished, milestones and agreed-upon deliverables met, but there’s always something else that could be done. Of [...]
The problems that plague the airlines lately are very well documented. My wife and I were not at all surprised when (for the second time in a row) Continental Airlines lost our luggage. We had even joked about the possibility during our flight.
The upsetting part was really when trying to work with the airline to [...]