“So what can a website do to make your life easier?”
That question is not always readily answered, but when I met with the Probate / Juvenile Court team, their immediate response was, “We need to get our forms online”. With no central repository, they found themselves filling each request as it came in. While they [...]
Immediately after their release in the Content Management System, the aftermath of 2008’s Hurricane Ike knocked out the power in Clermont County for several days and a state of emergency was declared. More than ever before, the County portal and Commissioners’ sites became the best way to communicate to the public and the media. Its [...]
There was a good deal of overlap between the Permit Central and the Building Inspection departments. Both were trying to make it easier for citizens to get the paperwork they would need for projects and to make their information more readily available to the public.
So then it occurred to them, if the goal is to [...]
The Clermont County brand – as a whole – is warm, but very professional. While the Department of Job and Family Services is definitely very professional, their Web sites needed to be more inviting than the rest. The brand personality needed to have a smiling face and a caring outlook, whether addressing serious social concerns [...]
Clermont’s Department of Job and Family Services overall online goal is to give a warm and friendly face to an agency that is seen as more of a drab institution. I began to develop a “mini-brand” of fun, spring colors and happy family photos with Children’s Services (which even uses a logo we developed from [...]