Avenue A | Razorfish have released their 2008 Digital Outlook Report. I am a big fan of their Digital Design Blog, and this great thinking as well, especially how companies need to leverage their brands into consumers’ lives by allowing the consumer to generate content about it. There are also some great thoughts about the [...]
The New York Times had a great article recently about how a seemingly mundane change can make a huge difference in an organization. In Left Hand Turn Elimination, they detailed how the folks at UPS used their delivery software to optimize their trucks’ routes even further by eliminating unnecessary left hand turns. By finding more [...]
My half hour commute to work does afford me a very nice little luxury: the chance to listen to audio books. My wife (who’s clearly the smart one in the relationship) pointed out that our local library has quite a collection of them and I’ve been hooked ever since. I also happen to pick up [...]
Several years ago I worked for a bank with a very nice older woman. Picture the media’s representation of the word “grandmother” and you’ll have a good idea.
As she was working one day, she began to quietly cry and had a panic-stricken look on her face. When we asked her what was wrong, she told [...]